Context
The technology team are an essential part of CAP’s support services, trusted to enable CAP's critical, poverty-busting work for our UK head office, our national network of partner churches and our international operations. Our role is to develop strategic solutions that respond to the changing needs of CAP and seize the opportunities offered by the rapidly evolving technological landscape. Once systems are in use we provide ongoing development and generous support and training of CAP’s head office staff and wider user community.

Purpose
The 2nd Line IT Support Technician serves as a primary escalation point for the IT Service Desk, responsible for investigating and resolving complex technical technical issues that require advanced troubleshooting and subject matter expertise. This role takes ownership of challenging user issues and acts as a technical lead on key systems of the Service Desk, including our computer estate, peripherals, and communication systems. Whilst also maintaining a focus on excellent customer service, this position is crucial for developing the technical knowledge of the 1st Line team and contributing to the overall stability and efficiency of CAP's IT environment.

We are looking for a Production Coordinator to oversee the technical and creative aspects of weekly Sunday services and other events.

We have an incredible opportunity to have a positive impact on the lives of children as they explore faith and build a relationship with Jesus.

The 1st Line IT Support Technician’s function is to deliver technical support and maintain CAP’s general systems, computer estate, related peripherals and telephone systems.

As a core member of our Hub team, you will be the driving force behind the delivery of CAPs products, empowering debt advisors and case officers in your team to deliver exceptional support to debt coaches and clients.

This role is located within the Finance Operations team, leading on Accounts Payable, Expenses, Accounts Receivable, and Income. The role has the responsibility of mentoring the Finance Assistant and the Finance intern. The post holder is responsible for identifying their own development needs.

Gain hands-on experience in the non-profit sector, develop essential skills in grant management and play a key role in supporting struggling children.