The 2nd Line IT Support Technician serves as a primary escalation point for the IT Service Desk, responsible for investigating and resolving complex technical technical issues that require advanced troubleshooting and subject matter expertise.

The 1st Line IT Support Technician’s function is to deliver technical support and maintain CAP’s general systems, computer estate, related peripherals and telephone systems.

As a core member of our Hub team, you will be the driving force behind the delivery of CAPs products, empowering debt advisors and case officers in your team to deliver exceptional support to debt coaches and clients.

This is an empowering and enabling role, ideal for someone who takes pride in organisation, enjoys supporting others, completing tasks, and thrives on making a behind-the-scenes impact.

This role is located within the Finance Operations team, leading on Accounts Payable, Expenses, Accounts Receivable, and Income. The role has the responsibility of mentoring the Finance Assistant and the Finance intern. The post holder is responsible for identifying their own development needs.

Gain hands-on experience in the non-profit sector, develop essential skills in grant management and play a key role in supporting struggling children.

To provide support to the Bank’s customers and administration to the Account Management department, whilst upholding the Bank’s three priorities of Quality, Culture, and Growth.