The 2nd Line IT Support Technician serves as a primary escalation point for the IT Service Desk, responsible for investigating and resolving complex technical technical issues that require advanced troubleshooting and subject matter expertise.

We are seeking a faith filled, people focused senior leader offering operational management which includes oversight of our Support Services Hub and staff team and developing commercial enterprise, to contribute to our financial resilience and resource mission.

Hope Parish Liverpool presents an opportunity for the right person to provide strategic management support; releasing church leaders in their mission.

The 1st Line IT Support Technician’s function is to deliver technical support and maintain CAP’s general systems, computer estate, related peripherals and telephone systems.

As a core member of our Hub team, you will be the driving force behind the delivery of CAPs products, empowering debt advisors and case officers in your team to deliver exceptional support to debt coaches and clients.

This is an empowering and enabling role, ideal for someone who takes pride in organisation, enjoys supporting others, completing tasks, and thrives on making a behind-the-scenes impact.

This role is located within the Finance Operations team, leading on Accounts Payable, Expenses, Accounts Receivable, and Income. The role has the responsibility of mentoring the Finance Assistant and the Finance intern. The post holder is responsible for identifying their own development needs.

This is an exciting opportunity to work with Christ Church and the SASW Trust as our Youth and School’s Worker!

Gain hands-on experience in the non-profit sector, develop essential skills in grant management and play a key role in supporting struggling children.