Marketing Content and Donor Experience Manager

Marketing Content and Donor Experience Manager

Mission Aviation Fellowship (MAF) is seeking a passionate Marketing Content and Donor Experience Manager to shape and deliver a joined-up content and supporter experience strategy that strengthens connection, inspires generosity and builds long-term loyalty.

This is an exceptional opportunity for an experienced content and fundraising professional from a charity background to use their creativity and insight to deepen supporter relationships and help bring hope, healing and practical aid to some of the world’s most isolated communities.

Location: Folkestone, Kent or Cranfield, Oxford (with hybrid working)

Rewards: Salary of £40,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.

Contract: Permanent, full-time

The Role

As our Marketing Content and Donor Experience Manager, you will shape how we tell our story and how supporters experience the mission, crafting powerful, joined-up journeys.

Right now is an incredible time to join us as we celebrate 80 years of our work and start a new chapter of ambition and growth. We’re integrating what we do, bringing together services, people and systems to make sure we are operating in a unified way.

Sitting at the crossroads of content, fundraising and insight, you’ll lead the creation of compelling hybrid print and digital products that feel seamless, personal and purposeful. You’ll orchestrate appeals, magazines, emails and campaigns into coherent supporter journeys, using data to grow income, strengthen retention and reach new generations of supporters.

Additionally, you will:

- Own the roadmap for content and donor experience
- Lead editorial direction, copywriting and content quality across digital and print channels
- Use performance dashboards, testing and insight to continuously optimise engagement and income
- Manage agencies and suppliers while coaching colleagues in best practice
- Ensure strong governance around GDPR, accessibility, ethical fundraising and data quality

About You

To be considered as our Marketing Content and Donor Experience Manager, you will need:

- Experience leading content and/or donor engagement across print and digital in a fundraising or charity context
- Experience delivering successful integrated campaigns and journeys that grow Donor Income across a range of hybrid and digital platforms
- Experience with CRM and/or marketing automation and working with data selections and segmentation
- Experience managing stakeholders and/or small teams and agencies in a matrix environment
- Knowledge of GDPR and/or PECR, fundraising regulations, accessibility and ethical fundraising practices
- Familiarity with Scrum and sprint methodologies
- To be educated to degree level or have equivalent professional experience

About Us

Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.

For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.

We believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.

The Benefits

- Salary of £40,000 per annum
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme

This is a fantastic opportunity for an experienced content or donor engagement professional to join our mission-led organisation.

You will have the chance to shape and own a social media presence that truly matters, telling incredible stories and seeing your work directly influence how we speak to our audience and convey our message.
 
What’s more, you will discover the true flexibility of hybrid working, affording you greater control over how and where you work, supporting both your professional focus and life beyond it.

As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.

Other organisations may call this role Supporter Engagement Manager, Fundraising Marketing Manager, Supporter Marketing Manager, Donor Engagement Manager, Content and Fundraising Manager, Fundraising Communications Manager, or Digital Fundraising and Content Manager.

Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a meaningful role as a Marketing Content and Donor Experience Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.