Head of Outreach

The Head of Outreach will provide strategic leadership, management, and development of The Haven’s outreach division. This role will oversee and line-manage:

• Outreach Hub Co-ordinator
• Family Worker
• Schools Project Worker

The postholder will sit on The Haven’s Management Team and contribute to the overall strategic direction of the organisation.

The Head of Outreach will be responsible for:

• Strengthening the existing Outreach Hub network
• Developing preventative and family-based support pathways
• Building strong partnerships with local churches
• Establishing and maintaining links with addiction and homelessness services
• Ensuring excellence, safeguarding compliance, and Christian ethos integrity across all outreach activity

This role combines strategic leadership, partnership development, team management, and operational oversight.

Key Responsibilities

1. Strategic Leadership & Development

• Develop and implement a 3–5 year Outreach Strategy aligned with The Haven’s vision.
• Identify opportunities to help develop the outreach hubs, schools work, and family support.
• Lead innovation within community-based addiction recovery support.
• Monitor and evaluate outreach impact and produce regular reports for senior leadership and Trustees.
• Contribute to organisational strategy as part of the Management Team.

2. Line Management & Team Leadership

• Line-manage the Outreach Hub Co-ordinator, Family Worker & Schools Project Worker.
• Provide supervision, pastoral support, and professional development.
• Ensure clear role clarity, accountability, and performance management.
• Foster a unified, collaborative outreach team culture.

3. Outreach Hub Oversight

• Ensure consistency, safety, and quality across all outreach hubs.
• Oversee compliance with Health and Social Care Standards.
• Ensure safeguarding procedures are embedded and adhered to.
• Review volunteer systems, training, and deployment models.
• Strengthen referral pathways from outreach into residential rehab working alongside Pathways Teams.

4. Family Support & Early Intervention

• Develop and expand the Family Worker’s role to strengthen wraparound recovery support.
• Ensure families affected by addiction receive compassionate, structured support.
• Build referral pathways into statutory and third-sector family services.
• Develop outcome monitoring for family-based interventions.

5. Schools & Prevention Work

• Oversee development of the Schools Project Worker’s programme.
• Strengthen preventative education models in partnership with local schools.
• Build long-term relationships with headteachers and pastoral teams.
• Develop evidence-based addiction awareness and resilience programmes.

6. Church & Faith Partnership Development

• Build strategic relationships with local churches across Inverclyde, Glasgow, Ayrshire and Renfrewshire.
• Develop church-based outreach hubs where appropriate.
• Recruit and mobilise church volunteers.
• Represent The Haven at church gatherings and Christian networks.
• Ensure outreach remains aligned to The Haven’s Christian ethos.

7. External Partnerships & Sector Engagement

• Develop formal and informal links with:
  • Alcohol & Drug Partnerships (ADPs)
  • Homelessness services
  • Addiction recovery providers
  • Crisis outreach services
  • Local authorities
• Represent The Haven at multi-agency meetings.
• Strengthen referral pathways between outreach and rehab.
• Advocate for improved recovery readiness infrastructure.

8. Governance, Compliance & Safeguarding

• Ensure safeguarding compliance across all outreach programmes.
• Ensure PVG checks and volunteer standards are maintained.
• Monitor Health and Social Care Standards compliance.
• Contribute to risk management and reporting frameworks.
• Maintain accurate data and reporting systems.