About Compassion UK
At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty: a purpose embodied in the phrase “Releasing children from poverty in Jesus’ name”. Our work is Christ centred, child focused, and church based. You can read more about these principles and our history on our website.
About the role
As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry
By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.
*APPLY HERE
Key Responsibilities:
- Actively maintain and promote Compassion UK’s Christian ethos and values
- Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.
The successful candidate will be:
- Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
- Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
- Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
- A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
- Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
- There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
Location, hours and benefits:
Hours
- Full-time | 35 hours per week or
- Part-time | 21 / 25 hours per week
You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday - Friday.
In return, you will get
💙 Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.
💙 Enhanced Pension scheme. 10% employer contribution to help you plan for the future.
💙 Private medical and dental cover. Comprehensive health support for you and your family.
💙 Income protection and life cover. Including 4x salary life insurance and group income protection.
💙 Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave.
💙 Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
💙 Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses.
💙 Electric car scheme. Salary sacrifice scheme to support sustainable travel.
💙 Time in lieu. Recognising your commitment and flexibility.
💙 Free parking at Compassion House
💙 Access to Compassion House gym. With shower facilities to support your wellbeing.
💙 Access to the Company Shop.
💙 Celebrating life milestones. We love to celebrate birthdays, weddings, babies and more.
💙 Tea and Treat Wednesdays. A midweek moment to pause and enjoy together.
💙 Fully equipped kitchen and breakout areas. Space to relax, connect and refuel.
💙 Free tea, coffee and fruit in the office
💙 Hot-desking freedom. Sit where you want, when you want.
💙 Daily team prayers and devotionals. Time to reflect, worship and grow together.
💙 Compassion updates and worship events
💙 Smart casual dress code
💙 Learning and development opportunities. Grow your skills through training, mentoring and coaching.
💙 Recognition programmes. Including formal rewards, shout-outs, service awards and more.
💙 Flexible and hybrid working. Work-life balance matters.
*Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early if we receive sufficient applications for this role. Note that we can only consider applicants who presently have the right to work in the UK.