Business Analyst

Portfolio Delivery: Business Analyst

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Context

Portfolio Delivery is a dedicated centre of excellence in project management and business analysis, focused on enhancing CAP’s vital work throughout the UK. Our team collaborates with key stakeholders to identify and prioritise initiatives across the charity, capturing business requirements and transforming them into effective solutions that ensure optimal use of our resources. We manage and deliver initiatives that advance CAP’s mission and strategic goals. We promote agile methodologies, lead development and innovation projects, and empower other teams within CAP to grow in these areas as well.

Purpose

The primary role of a business analyst is to translate business requirements into actionable plans for implementation, typically by a technical team, or alternatively through process improvement. This involves collaborating with Product Owners, stakeholders, and users to clarify requirements, facilitate design, improve processes, and create reference documentation for technical teams. This documentation aids in the development of products and enhances overall process efficiency. Additionally, there may be occasions where it is necessary to evaluate technical products, tools, and processes in relation to business needs. This evaluation helps teams effectively adopt new technologies and streamline processes in a timely manner.

Passion

We are dedicated to developing insights that shift conversations, implementing strategies that transform clients' lives, and delivering ideas that shape the future of CAP. We pride ourselves on being innovative, effective, and strategic.

Reporting to: Head of Portfolio Delivery

Role

Accountabilities

• To work and assist teams in capturing and defining requirements using techniques like user stories and use cases.
• To create wireframes and mockups to facilitate iterative discussions
• To facilitate detailed designs in conjunction with technical teams 
• To align designs to organisational and architectural best practice
• To facilitate test approaches and test script creation
• To support the creation of train the trainer and training materials
• To ensure knowledge is shared across the wider agility department.
• Stay up to date with developments in business analysis best practice.
• To escalate any project hold ups or major risks as appropriate 
• To actively participate in technical strategy and process improvement discussions.
• Identify opportunities for automation and the ethical use of AI to streamline repetitive tasks, freeing up Support Hub capacity for strategic initiatives

Measurable outputs

• Delivery of process improvements that measurably reduce operational costs or administrative burden for Support Hub and local CAP workers, allowing us to increase the number of clients/delegates helped.
• Projects completed to scope and quality within agreed timescales, minimising post-release issues.
• High levels of positive engagement and collaborative solution design with internal partners.
• Successful system deployment is evidenced by positive user feedback and high adoption rates.

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise 'spiritual rhythms' in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'
• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.
• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.
• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other responsibilities

• Being willing to pray with each other and fully engaged with our Christ-centred culture.
• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
• Attending annual CAP staff conferences and team revive days.
• Completing all compulsory CAP training within given timescales.
• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

Person

Education

• Degree level or equivalent vocational training

Experience

Essential

• Delivering projects that satisfy user requirements
• Applying analysis concepts (e.g., process modelling, user stories).
• Working using own initiative in a fast-paced environment.
• Experience in business analysis practice, including process modelling and writing user stories

Desirable

• Agile methodologies and software development practices.
• Experience with Salesforce or similar CRM platforms.
• Experience in the charity sector or technology teams.
• Understanding of AI tools and automation potential.

Skills/abilities

• Ability to understand and document requirements clearly 
• Ability to refine complex requirements into technically feasible solutions.
• Excellent communication and professional calm in challenging situations.
• Ability to communicate complex or technical information in documents, spreadsheets, diagrams or aurally at all levels
• Technically minded and adaptable.
• Able to build and maintain a good level of organisational awareness.
• Strong change management capabilities to support users through digital transformation.

Christian commitment

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith 
• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of one's own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 
• Identifying children and adults where there may be safeguarding concerns.
• Following the CAP Safeguarding policy in addressing any concerns appropriately.

Date: March 2026