Assistant Director of Operations – Care & Clinical

Assistant Director of Operations – Care & Clinical

Do you have a passion for high-quality care, a strong clinical background, and the leadership skills to shape the future of Christian care for older people?

Pilgrims’ Friend Society is looking for an Assistant Director of Operations to lead and develop our care services across our care homes. This is a key leadership role, responsible for ensuring the consistent delivery of outstanding, person-centred care aligned with our Christian ethos and regulatory responsibilities.

You’ll oversee the development of care quality, support Operations Managers, and drive strategic improvements across our care homes.

We are a Christian charity with over 200 years of heritage in providing compassionate, faith-driven care to older people. Our team is committed to excellence, integrity, and Christ-centred service, and we are seeking someone who shares our mission.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

Read more about the role here

Key Responsibilities:

• Lead, support, and line manage Operations Managers to ensure exceptional care and regulatory compliance;
• Drive implementation of care quality assurance and clinical best practices;
• Oversee complaints and safeguarding processes;
• Manage the development of care-related policies and procedures;
• Monitor staffing levels in relation to occupancy and resident dependency;
• Champion a high-performing team culture through regular supervisions and appraisals;
• Collaborate with Marketing to ensure care-related communications and materials are compliant and up to date;
• Identify and support network-wide champions in specialist areas (e.g. end-of-life care);
• Deputise for the Director of Operations as needed.

Skills & Experience:

• Relevant qualification in health and social care (e.g., Level 5 Leadership or nursing qualification);
• Minimum of three years' senior leadership experience in care and clinical operations, ideally across multiple sites;
• IT literate (MS package including Excel & Outlook)- electronic care plans & auditing;
• Strong understanding of safeguarding, risk management, and complaints procedures;
• Proven ability to lead, supervise, and appraise multi-level teams and manage performance;
• Skilled in developing and implementing care-related policies, audits, and inspections;
• Strategic thinker with excellent communication and problem-solving skills;
• Commitment to the Christian faith and alignment with the mission of Pilgrims’ Friend Society.

This role has an Occupational Requirement to be filled by a practicing Christian, in line with the Equality Act (2010).

Hours

40 hours per week, usually worked over 5 days

“On-call” cover required to meet service demands

Benefits:

• Remote working;
• Part of a supportive and mission-focused leadership team;
• Opportunities for ongoing professional development;
• Salary Sacrifice Pension Scheme;
• Medicash;
• Perkbox, including EAP (Employee Assistance Programme);
• Care Friends referral scheme;
• Long-service and birthday rewards;
• Involvement in organisational prayer times and spiritual leadership.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.