Supporter Partnerships Officer (Maternity Cover)

We are recruiting for a Supporter Partnerships Officer (SPO) who will play a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.

Purpose of the job:

As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.

This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.

Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.

Summary of key responsibilities:

Supporter care and engagement

• Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.

• Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.

• You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.

Data and insights

• Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.

• Run regular reports to track supporter engagement, retention, and income trends. CRM/donor database, campaign response handling, and general office administration duties.

Proactive fundraising support

• Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.

• Support the delivery of fundraising appeals, events, and supporter journeys.

There is an occupational requirement that the person appointed be an evangelical Christian.

The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. You will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.

If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please read the job description and download the application pack.

If you have any questions, or would like to arrange for an informal conversation about this role, please contact the HR department: recruitment@lcm.org.uk

Salary: £ 31,668 per annum

Contract: 12 months (maternity cover), Full time

Location: 175 Tower Bridge Road, London, SE1 2AH

Closing date for applications: Sunday, 15 February 2026 at 11pm