Job Title: Head of Operations
Location: Hope Street, Wrexham
Reporting To: Hope Street Lead Pastors
Salary: £34,975 - £37, 501
Hours: Full-time – 37.5 hours per week
Special Conditions of Employment: This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9 of the Equality Act 2010 and to be a committed member of the Hope Street congregation.
Role Context:
Hope Street is a new resource church within the Diocese of St Asaph, given a bold commission for evangelism and mission. We have a vision to be “a people of hope, following Jesus, giving ourselves away to see Wrexham renewed” which seeks, in the power of the Holy Spirit, to live out the gospel with courage, creativity, and generosity; making new disciples; and raising up and empowering the next generation. As a resource church we have a vocation to train leaders and plant churches in order to play our part in the evangelisation of the nation, the revitalisation of the church and the transformation of society.
Since starting in January 2021 the church has grown quickly, to around 300 adults and 80 children and youth at the beginning of 2024. Our building, a refurbished former Burton shop in the centre of Wrexham, hosts a variety of midweek activities and a coffee business, ‘Tabernacl’, staffed and run by the church. We are planning towards our first church plant in 2025.
Each member of staff plays a key role in contributing to the vision, with an emphasis on facilitating and equipping the congregation to live out the vision of the church. Our mission is bigger than any individual task but together our work contributes to the whole. As a Christian organisation, our faith is an integral part of our working culture.
Job Purpose:
The Head of Operations is responsible for ensuring the effective and efficient management of the church’s administrative, financial, and operational functions. This role oversees key areas such as finance, HR, compliance, safeguarding, facilities, and event coordination to support the mission and vision of the church. The ideal candidate will bring strong organisational skills, attention to detail, and a servant-hearted leadership approach.
Key Responsibilities:
1. Financial Management
- Oversee budgeting, financial planning, and year-end accounts processes.
- Manage payroll in collaboration with external providers.
- Monitor income and expenditure to ensure adherence to financial budgets & policies.
2. Human Resources (HR)
- Lead on recruitment, onboarding, and staff performance management processes.
- Ensure HR policies and procedures align with legal requirements and best practices.
- Support team development through training and well-being initiatives.
3. Compliance and Safeguarding
- Act as the Head of Compliance, ensuring adherence to Health & Safety, Fire Safety, and Food Hygiene standards.
- Regularly review and update policies and procedures to meet current regulations.
- Oversee safeguarding protocols, ensuring the safety and protection of vulnerable individuals.
4. Office and Facilities Management
- Oversee the church office and manage its positive culture to ensure the smooth day-to-day operation of the church office and facilities.
- Manage the repairs, maintenance, cleanliness, and security of the church building and grounds leading a team of volunteers to do so where appropriate.
- Coordinate with suppliers, contractors, and service providers as needed.
5. Operational Oversight
- Develop and drive the church’s annual operational calendar, helping assign resources to key events and activities.
- Oversee the Cafe Manager and Operations Co-Ordinator, ensuring their work aligns with organisational budgets & goals.
- Provide operational support for conferencing and event management, ensuring excellence in service delivery.
- Assist the Senior Leaders with Operational Aspects of Church planting including our planned plant to Coedpoeth in 2025/26. This will include contextualising the operational structures of Hope Street to each church plant.
6. Leadership and Administration
- Collaborate with lead Pastors to align operational goals with the church’s vision.
- Drive the development of HS conferencing to become a NET contributor to Hope Streets income.
- Oversee the cafe manager in the operational side of Tabernacl, including budget efficiencies, strategic income generation and financial tracking.
- Provide regular reports on operations, budgets, and compliance to the rest of the senior leadership, church trustees and wider structures/networks.
- Lead the review and implementation of new systems, tools, and processes to enhance operational efficiency.
- Act as Company Secretary for our charity trustee board, including preparation of reports, attendance at meetings and taking of minutes.
Person Specification:
Essential Qualifications and Experience
- Commitment to the vision, mission and ethos of Hope Street Church.
- Proven experience in operations, administration, or facilities management, ideally in a medium to large church, nonprofit, or similar setting.
- Strong financial acumen, including budgeting and payroll experience.
- Understanding of compliance requirements (Health & Safety, Safeguarding, etc.).
- Experience in HR processes, including recruitment and performance management.
- A leader of self, experience in leading of other leaders and working in Senior Leadership Teams.
Skills and Attributes
- Excellent organisational and multitasking skills, with strong attention to detail.
- Strong leadership and team management abilities.
- Effective communicator, both written and verbal.
- Problem-solving mindset and ability to work under pressure.
- Proficiency in office software (e.g., MS Office, Google Workspace) and church management systems (desirable).
Personal Characteristics
- A committed Christian with a heart for the mission and values of the church.
- Discreet and able to handle confidential information with integrity.
- Flexible, approachable, and willing to go the extra mile to support the team.
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How to Apply:
Please submit your CV and a cover letter explaining your suitability for this role to hello@hopestreet.church.
For more information please visit our website www.hopestreet.church
Applications close on Feb 28th 2025