Head of Operations

Purpose of Post: To enable the vision for the church and its facilities to become reality, and to co-ordinate all aspects of church operation and organisation so to release pastoral and teaching staff for church growth.

This post is being offered as both full time & part time (current situation) to suit the successful candidate and their skillset.

Key responsibilities (for part time & full time candidate)

1. To work with the incumbent and leadership team to achieve the outcomes and goals of our vision and values by
   1. Enabling church members & teams in service of the body of Christ – this includes the management of teams and recruitment of  volunteers
   2. Development, maintenance and use of the physical facilities of Holy Trinity Wallington - this includes proactively developing church facilities and activities for use and support of mission and outreach
2. To oversee the strategy and delivery of marketing and lettings of the church’s facilities in line with the vision and purpose of the church
3. To ensure professional upkeep, maintenance and effective financial management of the operations of the church and Trinity Centre, ensuring compliance with all operational statutory requirements and maintenance of policies including overseeing the Safer Recruitment of staff and volunteers to ensure compliance with Safeguarding Policies and Procedures
4. To be the ultimate point of contact for all operational issues for the church, including leading an operations staff team to ensure excellence in administration and organisation
5. To oversee, with and on behalf of the Vicar, the HR Responsibilities of the employed staff at Holy Trinity.
6. To oversee and responsibility for all the internal and external communications of the church to ensure it helps to achieve the church’s vision; this includes making best use of IT, web and social media throughout the church.
7. To play a full part in the worshipping community of the staff team, including the leading of worship, bible study and prayers in staff meetings

Key relationships:

1. This is a senior leadership role within the church’s staff team and governance structure (PCC) of the church. The Head of Operations will work closely with the Vicar, the Ministry Team, Church Wardens, Treasurer and Operations Team
2. The Head of Operations will be a member of
   • Plant & People Management Team whose role is to oversee all business and strategy matters of the Church complex
   • Building Team who work with church warden and Head of Operations to deliver all aspects of building maintenance
   • Finance Team who are responsible for the maintenance of the church’s finances and promotion of all stewardship
   • Standing Committee who can make decisions on behalf of the PCC in-between meetings, should the need arise.
3. The Head of Operations will be responsible for: Operations Team comprising Church Administrator, Café Manager and Receptionist/s (paid and voluntary – whose role will be front of house and outreach workers)
4. This requires working on behalf of the PCC with key external bodies such as The Charity Commission and the Diocese of Southwark

Person Specification:

The essential qualities of the successful candidate are:

Christian Character and Personal Qualities:

1. Have a strong love and commitment to Jesus Christ as Lord and Saviour, be a mature Christian of godly character with a deep love for God’s word, God’s church and a desire to serve him wholeheartedly in your whole life.
2. Commitment to and agreement with, Holy Trinity Church’s vision, beliefs and values
3. Display the spiritual gifts of administration and leadership
4. A heart to share the gospel with those who do not yet believe in Jesus, including those in the parish of Holy Trinity Wallington
5. You are able to work effectively as part of a team with people different from yourself

Experience:

1. Operational work at a senior level
2. A grasp on the workings of the Church of England and Anglican Church settings
3. Leadership in a Christian church.

Skills:

1. Leadership and team skills including ability to motivate and implement change
2. Strategic, organisational and management skills including short, medium and long term planning
3. Excellence in communication both written and verbal
4. Ability to cope with multiple demands and work under pressure to deadlines
5. Understanding of financial management, lettings/hire and building operations
6. Ability to understand, use and ensure best use of IT, web, social media and media technology to aid communication and operation

Special conditions:

1. Ability to work some evenings and weekends

The desirable qualities of the successful candidate are:

1. Have spent time within the Church of England and Anglican Church settings
2. If not already, be willing to become a member of Holy Trinity Church
3. A degree level or equivalent qualification (e.g. a BTEC) in a related area of work

Hours: 32-40 hours per week - offering of PT & FT is dependent on the successful candidate

Salary: FTE (40 hours per week) of £38-44k dependant upon experience and expertise, plus pension.

Holidays: 25 days pro-rata, plus bank holidays

Contract Length: Permanent Contract

Employer: Holy Trinity Wallington Parish Church Council

Report to: Vicar

Direct Reports: Church Administrator, Ministry Trainee (for Operations/Admin), Café Manager (volunteer) & voluntary reception team

Additional Notes:

• It is a Genuine Occupational Requirement (GOR) of the post that the post holder will be a Christian (and preferably a communicant member of the Church of England) in full sympathy with the aims and ethos of the parish’s vision and values.
• There is a 6-month probationary period and 3-month notice period.
• Subject to satisfactory Enhanced Disclosure from the Disclosure and Barring Service

Interview Date: Monday 9th February 2026

History of the Role:

John Truscott led an Operational Review of Holy Trinity Wallington in 2018, which led to the appointment of the first Church Operations Minister in mid 2019. The current Church Operations Minister has successfully implemented the Truscott recommendations, and ensured the operations of the church & centre are up to date, efficient and compliant. Our facilities have grown in their use by the church & community hirers, with the role being a vital relational key to these people. The vacancy has come about following the retirement of the current Church Operations Minister.