Outreach Co-ordinator

Position Summary

The Haven Outreach Programme provides safe, welcoming, and relational environments for individuals affected by addiction. Through drop-in hubs across Inverclyde, Glasgow, Ayrshire, and Renfrewshire, we offer hospitality, compassionate listening, community connection, and supported pathways into further services — including residential rehabilitation where appropriate.

The Outreach Co-ordinator holds operational responsibility for the effective delivery, quality assurance, and development of all outreach hubs. The postholder will ensure that services are delivered in alignment with:

• The Haven’s Christian ethos and organisational values
• Health and Social Care Standards
• Safeguarding and risk management requirements

The role combines operational coordination, volunteer management, partnership liaison, safeguarding oversight, and service development.

Key Responsibilities

1.  Operational Oversight

• Oversee the day-to-day functioning of all outreach hubs to ensure a consistent, safe, and welcoming environment.
• Support and liaise regularly with Hub Leaders to maintain service quality and share best practice.
• Ensure appropriate staffing and volunteer coverage through effective rota coordination.
• Ensure each hub has adequate resources and materials to operate effectively.
• Maintain accurate records, communication logs, and incident documentation.

2. Volunteer Management

• Coordinate recruitment, induction, training, and ongoing support of volunteers.
• Ensure all volunteers are appropriately PVG checked.
• Provide supervision, encouragement, and pastoral support to volunteers.
• Act as the first point of contact for outreach volunteers and resolve operational issues as they arise.

3. Safeguarding & Compliance

• Implement and monitor compliance with Health and Social Care Standards.
• Ensure safeguarding policies and procedures are adhered to across all outreach locations.
• Ensure incidents, concerns, or risk issues are reported, documented, and followed up appropriately.
• Support hubs in maintaining safe working practices.

4. Partnership & Referral Pathways

• Develop and maintain effective relationships with:
  • ADP Pathways Teams
  • Addiction services and agencies
  • Residential rehabilitation providers
• Facilitate appropriate referrals from outreach hubs into rehabilitation and other support services.
• Represent The Haven at relevant external meetings and partnership forums.

5. Service Development

• Contribute to the development of new outreach hubs or service initiatives.
• Identify opportunities for improving service delivery and increasing community engagement.
• Promote best practice and shared learning across all locations.

6. Ethos & Pastoral Support

• Uphold and actively embody The Haven’s Christian ethos and values.
• Offer emotional and spiritual support where appropriate and requested.
• Ensure all outreach delivery reflects compassion, dignity, and respect for service users.

• Undertake additional duties commensurate with the role and the needs of the organisation.

Person Specification

1. Essential Qualifications & Experience

• Health and Social Care qualification or demonstrable equivalent experience.
• Knowledge of addiction recovery and harm reduction principles.
• Experience of safeguarding and risk management procedures.
• Understanding of Health and Social Care Standards.
• Experience coordinating teams, volunteers, or community-based services.

2. Faith Requirement

• Active Christian faith and involvement in a local church.
• Ability to work within and uphold The Haven’s Christian ethos.

3. Skills & Competencies

• Strong interpersonal and communication skills.
• Excellent organisational and administrative ability.
• Ability to manage multiple sites and priorities concurrently.
• Leadership capability with the ability to motivate and support volunteers.
• Ability to build professional partnerships and maintain stakeholder relationships.
• Resilient, reliable, and emotionally mature.

Working Requirements

• Flexibility to work evenings and occasional weekends.
• Regular travel across multiple outreach sites.
• Full UK driving licence and access to a vehicle essential.
• PVG Scheme Membership required.

Salary & Benefits

• £24,570 – £25,480 per annum (dependent on experience)
• 35-hour working week
• 30 days annual leave (inclusive of public holidays)
• Pension contribution scheme
• Ongoing supervision and annual performance review
• Access to training and professional development

Organisational Ethos

The Haven is motivated by a Christian faith foundation inspired by the life and teaching of Jesus Christ. Our work seeks to reflect love, truth, justice, mercy, and forgiveness. We believe:

• Every individual has inherent value and the capacity to change.
• Deep, authentic community is transformative.
• All are welcomed with compassion and unconditional love.

Our outreach services are an expression of this faith and commitment to serving individuals affected by addiction with dignity, hope, and practical support.