Head of UK Sales, Events and Customer Service

About Us 

The Good Book Company is a leading Christian publisher and distributor with a passion for biblical truth and gospel outreach. Our mission is to equip the church worldwide with resources that point people to Jesus and help them grow in their faith. 

About the Role 

We are seeking an experienced and proactive individual to lead our UK Sales, Events, and Customer Service teams. This is a strategic leadership role reporting to the Co-CEO, focused on increasing sales, ensuring appropriate representation at key events and maintaining our excellent customer service. 

Key Responsibilities 

Sales & Partnerships 

• Oversee UK sales channels including key online retailers (such as Eden and 10ofthose), bookshops, and ministries. 
• Provide leadership and line management to the UK Sales and Events Manager, ensuring strong support, professional development, and successful delivery of sales goals. 
• Manage and develop the UK Amazon account. 
• Expand the reach and impact of the Church Accounts programme. 
• Provide strategic and operational oversight of our Curated Retail Collection, leading title selection, performance evaluation, and publisher engagement to ensure alignment with our mission and commercial goals. 

Events 

• Contribute to the events strategy, collaborating with the Sales and Events Manager. 
• Ensure effective promotion, and high-impact presence at events through effective planning and team and volunteer coordination. 
• Collaborate with the marketing team to ensure post-event follow-up with leads, including email campaigns or personal contact to drive sales and deepen relationships. 

Customer Service

• Line-manage the Customer Service Manager ensuring effective support, development, and consistent delivery of outstanding customer service.
• Strengthen integration between Sales and Customer Service to ensure consistent and relational engagement with customers across all channels.
• Develop feedback loops that turn customer insight into actionable improvements.
• Oversee the development and effective usage of our CRM system, ensuring it supports proactive service, retention, and sales opportunities. 

Internal Collaboration & Analysis

• Provide regular reporting on sales performance, event outcomes, and customer feedback to inform internal planning.
• Assist in the forecasting and stock planning process, particularly around key events and product launches.
• Contribute to product launch strategies, especially where new titles align with church ministry needs or event themes.
• Work closely with Editorial, Marketing, and International Sales teams to ensure a coordinated approach to global ministry and product reach.

About You

Essential

• Proven experience in at least two of the following areas: sales, events management or customer service.
• Strong relational and organisational skills.
• Comfortable working in a fast-paced, mission-driven environment.
• Flexibility to travel and attend events, including occasional commitments outside of standard working hours.
• In full agreement with, or in clear sympathy with, our Statement of Faith.

Desirable

• Familiarity with the UK Christian publishing or retail landscape.
• Experience leading a team and managing budgets.
• Understanding of church dynamics and ministry structures.