ASLAN Communal Setting Relief Coordinator & Shelter Admin Assistant

All Souls Serve the City
All Souls Serve the City (ASSTC) is a charitable incorporated organisation (CIO), based at All Souls Church bringing together a breadth of ministries serving those who are vulnerable. Our vision is to see all in London flourish in body and soul. We do this by offering the message and ministry of Jesus, focusing on those who are isolated, overlooked and exploited, due to their stage of life or their circumstances. Our ministries reach out from the All Souls parish, to Westminster and beyond. Each ministry is rooted in our values of love, honour and service. Loving the city and all who are in it, we love because He first loved us. Honouring and respecting all others as God’s image bearers, we seek to honour others above ourselves. We serve as Christ served us, joyfully and sacrificially. Demonstrating our love for one another and for the city, we seek to bring gospel hope and biblical truth to four distinct groups: those who find themselves homeless, women involved in the sex industry (including those who are trafficked and exploited), school children, and seniors.
 

ASLAN
The mission of ASSTC is to serve the isolated, overlooked and exploited in London, bringing the message and ministry of Jesus. Our aim in ASLAN, the All Souls Local Action Network, is to engage with people affected by homelessness by offering them individualised care, support and friendship.

 

West End Faith Groups Winter Night Communal Setting 2025/26:

West End Faith Groups Winter Night Communal Setting 25/26 is an innovative project for individuals rough sleeping in Westminster. The Winter Night Communal Setting will run for eight months, from the end of October to the end of June, with various churches contributing in different ways. Each venue will offer individualised companionship and support whilst the guests (re)engage with St Mungos and  Westminster Council, pursue Council-directed solutions for the short term, and explore long term housing  solutions. 

Guests will initially be assessed by St Mungo’s as low risk (without mental health or addiction issues), but may be “high need” and will then be referred to the Communal Setting. For example, they may have a complex immigration status, be waiting for the outcome of an asylum appeal or they may have been offered government support elsewhere in the UK or at another time, but failed to engage with it due to language, cultural or community barriers. 

The Communal Setting Coordinator will lead and oversee all aspects of the project. The role will be supported by up to 4 Relief Coordinators in order to cover all morning and night shifts, seven days/ week for the duration of the Communal Setting months. The Communal Setting Coordinator will be employed by All Souls Serve the City, the coordinating venue.

We are also advertising for one of these relief coordinators to fulfill a 4 hour a week shelter admin assistant role to support with the running of the shelter, alongside their relief coordinator duties. 

 

COMMUNAL SETTING RELIEF COORDINATOR

Role Outline:

• Job title: ASLAN Communal Setting Relief Coordinator 
• Wage: £16.60 per hour + 12.07% for holiday pay (Band 4)
• Department: All Souls Serve the City
• Location: All Souls Clubhouse, 141 Cleveland Street, London, W1T 6QG, and other faith-based Communal Setting locations in Westminster and Camden
• Contract and hours: Zero hours contract. Requires regular early morning and evening shifts (likely 7-9am and 6.15-9.45pm), including weekends and over the Christmas and Easter periods.
• Reports to: Communal Setting Coordinator 
• Dates: between 7th October 2025 and 30th April 2026 (Subject Westminster Council confirmation)
• Probationary period: 3 weeks
• Visa sponsorship: Not applicable
• DBS Check: Enhanced

 

Key Relationships:

• Line managed by the Communal Setting Coordinator, alongside other Relief Coordinators.
• The Relief Coordinators may also interact with the ASSTC staff, especially the ASLAN Ministry Worker, and may have further interaction with the ASSTC Director and the other ASSTC Ministry Heads/Managers. 
• The Relief Coordinators will have direct contact with the volunteer groups at each Communal Setting venue. The separate churches may also have volunteer coordinators, so the Relief Coordinators will have a lead role or ‘background’ supervising role depending on the church. This will be agreed before the start of the Communal Settings.

 

Key Responsibilities:

1. Assist the Communal Setting Coordinator to organise and coordinate the operational delivery of the Winter Night Communal Setting.
2. Be present and visible at all venues for daily shifts with the Communal Setting Coordinator and other Relief Coordinator(s).
3. Ensure the Communal Setting is run effectively at all times and that any issues or problems are dealt with effectively and calmly in a peaceful and conflict-free environment. Not all venues will have their own volunteer team leaders, so this person needs to be able to lead a small team of Communal Setting volunteers in prayer and then manage the team.
4. Work with referring agencies, Communal Setting teams and guests to ensure that the Communal Setting meets the needs of its guests and treats guests and volunteers fairly and consistently.
5. Collect relevant data and manage safeguarding concerns.
6. Work collaboratively and cooperatively with venue volunteer coordinators.
7. Relate to our homeless guests and clients with the utmost respect and tolerance, seeking to build their self-confidence and self-worth and improve their quality of life.

 

Specific Duties:

1. Before starting work, complete Church of England Foundation Level Safeguarding Training, First Aid at Work and Food Hygiene Level 2 and training on working with those experiencing homelessness. The cost will be covered by ASSTC.
2. Work with participating Communal Setting venues during the months of operation, including ensuring safeguarding guidance is being followed at all times.
3. Manage practical and admin tasks during each shift including monitoring the shelter phone, registration book, overseeing preparation of bedding and food arrangements.
4. Ensure that each venue displays relevant information about the Communal Setting.
5. Attend team meetings with Communal Setting Coordinator and other Relief Coordinators, to pray, discuss and debrief any issues, and assist with shift rota ensuring cover of all shifts.
6. Organise the shelter, registration, guest briefing opening prayer and closing debrief.
7. Induct new volunteers. 
8. Hand over and debrief volunteers at the end of each shift.
9. Ensure any issues or problems are reported correctly and resolved promptly.
10. Work with the Communal Setting Coordinator to ensure disciplinary or additional support required of guests or volunteers, excellent safeguarding reporting and accurate record keeping in line with confidentiality and data protection policies.
11. Carry out daily reporting about the attendance of Communal Setting guests to relevant agencies (e.g. WCC / St Mungo's) and the Communal Setting Coordinator, including any relevant issues for the referral agency, venues and hosts.
12. Assist the Communal Setting Coordinator in ensuring all data is recorded accurately and securely.
13. To undertake any other duties from time-to-time, as requested by the Communal Setting Coordinator.

 

Person Specification:

• University graduate or equivalent
• Experience and understanding of working with those who are homeless and other vulnerable adults
  Understanding and compassion for those without a home, hope and help
• Experience of working in the voluntary sector and, ideally, with organisations in the field of homelessness
• Proven interpersonal skills, including an ability to motivate and encourage people
• Experience of safeguarding, understanding of data protection and ability to handle sensitive personal information
• Proven administrative skills, including good written and oral communication, and good computer literacy
• Ability to take the initiative and work unsupervised
• Whole life disciple wanting to know Christ more and grow in grace, obedience and Christ-likeness themselves
• Having a servant heart and seeking to live a life of Christian integrity
• Committed evangelical Christian in full sympathy with the vision, mission and values of All Souls Serve the City, All Souls Church and the Evangelical Alliance Statement of Faith
• Proactive, with the ability to draw out the gifts of others and delegate as well
• Excellent organisational and time management skills which demonstrate an attention to detail, an ability to prioritise, an ability to follow-through, and an ability to balance the demands of the role
• Resilient, with an ability to handle pressured situations with calm, tact and wisdom
• Committed to self care and pursuing a healthy work-life rhythm
• A flexible team player
• Ability to self-reflect and be aware of one’s own boundaries
• Committed to being punctual and reliable

Desirable

• Christian ministry leadership experience
• Excellent administrative, analytical and organisational skills
  Knowledge of Housing Allocations and Homelessness legislation 
• Lives within London (in one of it’s 32 local authorities or in the City of London) 

Personal and Professional Development:

• Participates in supervision meetings, as required.

 

SHELTER ADMIN ASSISTANT

Role outline:

• Job title: ASLAN Shelter Admin Assistant 
• Salary: £3,452.80 per annum (£16.60 per hour) (Band 4) 
• Department: All Souls Serve the City 
• Location: All Souls Clubhouse, 141 Cleveland Street, London, W1T 6QG
• Hours: 4 hours per week, at a time to be agreed with Communal Setting Coordinator 
• Reports to: Communal Setting Coordinator 
• Dates: between 7th October 2025 and 30th June 2026 (This is subject to dates being confirmed by WCC). 
• Probationary period: 3 weeks 
• Annual leave: 25 days per year (pro rata) 
• Visa sponsorship: Not applicable

Key Relationships: 

• Line managed by the Communal Setting Coordinator, alongside other Relief Coordinators. 
• Regular interactions in person and via email/text with other Relief coordinators, volunteers and volunteers from partner churches 
• Regular communication with other external agencies such as Westminster Council, St Mungo’s and Housing Justice 
• Some contact with other members of the ASLAN and wider ASSTC staff team. 

Key Role Responsibilities: 

1. To assist the Communal Setting Coordinator to organise and coordinate the operational delivery of the shelter, ensuring it can be run to a high standard. 
2. To help the Communal Setting Coordinator to ensure communication both internally and externally is consistent, professional and in line with the values of ASSTC 
3. To support with the day to day administration tasks of the shelter that ensure is able to run safely and efficiently

Specific Duties 

1. Prepare and communicate out weekly shift rotas for volunteers and relief coordinators 
2. Ensure data collection is up to date and accurate, raising any concerns in a timely manner
3. Support the shelter coordinator with admin associated with onboarding volunteers 
4. Send timely reminders of  relief coordinator meetings and other adhoc events. 
5. Communicate effectively with staff and volunteers both orally and in writing  
6. Liaise with external partners including partner churches and secular agencies to support with practical  arrangements e.g. food, bedding, laundry
7. To undertake any other duties from time-to-time, as requested by the Communal Setting Coordinator. 

 

There is an occupational requirement that the job-holder is a Christian under Part 1 of Schedule 9 to the Equality Act 2010

Safeguarding: conditional offers will be made pending the successful completion of an enhanced DBS check which will be processed by All Souls

We can only consider applications from those who have the legal right to work in the UK.