Senior Debt Adviser

Lead adviser within our team of debt advisers, undertaking debt advice casework in accordance with FCA requirements and recognised good practice.

At CDA we provide residents of East Surrey (predominantly within Reigate and Banstead Borough) with free face-to-face and telephone advice that is accurate, effective and tailored to individuals’ circumstances. CDA is a ministry of Christ Central – a church in Redhill.

This includes:

• Case work covering the full range of debt - interviewing clients using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
• Researching and exploring options and implications so that those accessing our service can make informed decisions.
• Ensuring income maximisation through the appropriate take up of income, including those relating to benefits, tax and housing.
• Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.
• Maintaining detailed case records, ensuring that all work meets all auditing and quality standards for CMA and FCA requirements
• Networking with Local Authorities and Voluntary Organisations, maintaining and promoting strong working partnerships to the benefit of clients