Customer Service Executive

Stewardship

Customer Service Executive

With increasing capabilities and a transformative strategy in place, the Church & Charity team at Stewardship is looking for a Customer Service Executive to join them. This role will be working directly with our customers, understanding their needs, and providing solutions that resource their ongoing mission and ministry.

You have a heart to use all of your skills to bless local churches and Christian charities, and thereby better resource the Kingdom. You have an understanding of Christian generosity, and desire to see Christian causes flourish.

Main responsibilities:

Customer Service

  • Onboarding new account holders by providing excellent guidance and customer service, through welcome phone calls and emails
  • Helping customers to make the most of their account, by enriching their partner profile, creating appeals, accessing reports, and more
  • Responding to a variety of customer enquiries with a high knowledge of our products and services
  • Identifying the overarching business needs of customers, and championing other services that Stewardship offer as solutions
  • Positively engaging with every customer, seeking to resource their charitable work as best as possible
  • Sharing how Stewardship can help our charitable partners to resource their mission and how they can get set up with an account

Administration and Teamwork

  • Handling applications for new accounts paying close attention to detail
  • Helping to manage and prioritise the team’s daily workload by distributing paperwork and email follow ups inline with our SLA’s
  • Processing BACS banking payments
  • Working efficiently as part a team to meet the needs of our customers
  • Monitoring and reporting on workload and capacity issues across phones, email, and paperwork
  • Proactively contributing to the team with your skills and ideas, as we seek to continuously improve for the benefit of our customers

This role involves hybrid working. 

Applications must be made through this link: https://www.irishrcloud.co.uk/recruit/application/apply.aspx?cid=3577-E0487A83-B198-46EB-BEDF-4CF2157786DC&VacancyID=21289-2D61205C-6AF6-4836-95B7-CAF88E8E2BA6

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Stewardship

Location
London, GB
Salary
Between £23,000.00 and £24,000.00 pa
Keywords
Administration
Customer Support
Category
Hours
Full Time
Deadline
Mon, 06/06/2022
Contact Phone
02085025600 (EX. 307)
Contact Email
careers@stewardship.org.uk