Operations Manager

Pilgrims' Friend Society

Apply here or contact camilla.fitsum@pilgrimsfriend.org.uk

Operations Manager

We at Pilgrims' Friend Society are currently seeking a vibrant and proactive individual to join our dynamic Operations team in leading the organisation's housing and care services.

Reporting to the Director of Operations, the successful candidate will have the great responsibility of overseeing and developing our Care Managers & Business Managers to be effective leaders and to take lead on our vision of Care.

Each of our homes and schemes expresses God’s love through compassion and care that helps people live life to the full - fulfilled living. Our focus is providing a loving and caring environment for our “family members” (our residents) and maintaining the Christian ethos that is important to many of them. Everything we do in our Homes, Schemes, and in the Head Office Team (Operations, Property, Human Resources, Finance, Marketing and IT services) and through our community activity, supports that. Find out more about us here.


  • Responsible for managing a number of homes across the country;
  • Work alongside the Management Team in the implementation and attainment of the Society’s short and long-term strategic objectives;
  • Undertake supervisions and appraisals and use the Society’s leadership framework to develop them as leaders of their scheme;
  • Audit and review the performance of our schemes;
  • Support the managers in making any changes that are in line with the organisation's policy;
  • Assist the Assistant and Director of Operations with service user-related issues, including complaints;
  • Support the Managers in developing and monitoring budgets;
  • Develop, maintain, update and, where practicable, simplify the Society’s Policies and procedures in relation to the provision of housing and care services;
  • Promote “good practice” in all aspects of the work; counsel and guide Scheme Managers in the implementation of such practice, visiting schemes as agreed with the Assistant Director of Operations to provide support and to discuss and resolve issues;
  • Provide or, where appropriate, liaise with training providers to facilitate training in all schemes, in the fields of first-aid, manual handling, health and safety, fire safety, person-centred care and others as required, as listed in the training diary;


  • Experience in a management position as a Registered Care Home Manager or nursing qualification with management experience;
  • Experience managing a multi-site setting;
  • Minimum of 3 years experience in a residential care setting;
  • Willing to travel nationwide as required (minimum once a week);
  • Budget control management;
  • IT literate (MS package including Excel & Outlook)- electronic care plans & auditing;
  • Adaptable;
  • Strong organisation skills;
  • Team player;
  • Self-motivated.

* Applicants must be evangelical Christians (Occupational Requirement under Regulation 7(3) of the Employment Equality (Religion and Belief) regulations 2003).

For more information, please take a look at the Job Description and Person Specification


40 hours per week, usually worked over 5 days."On-call" cover required to meet demands


  • Company car or paid mileage
  • Some home working
  • Ongoing and continuous training and development
  • Ongoing support from management
  • Being part of our friendly and committed staff team
  • Employee assistance programme
  • Perkbox rewards
  • Team events
  • Paid DBS checks
  • Pension scheme

Apply here or contact camilla.fitsum@pilgrimsfriend.org.uk

Pilgrims' Friend Society

Job Location Type
Remote Working
Between £47,000.00 and £49,000.00 pa
Registered Care Home
Full Time
Wed, 17/08/2022
Contact Phone
07927 347792
Contact Email