Contact / Engagement Centre Assistant
About Compassion UK
At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty: a purpose embodied in the phrase “Releasing children from poverty in Jesus’ name”. Our work is Christ centred, child focused, and church based. You can read more about these principles and our history on our website.
*Apply for the role here.
About the role
As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, text, email, chat, social media, and face-to-face. Please make sure to read the job profile for this role in full.
You’ll help our supporters grow in engagement with their sponsored children and with Compassion’s ministry. By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in a global movement of compassion, so that together we can release more children from poverty in Jesus’ name.
- Actively maintain and promote Compassion UK’s Christian ethos and values
- Build relationships with supporters to ensure they are known, loved, protected, and ignited to action
To flourish in this role, you'll need:
- Customer service experience
- Core computer and administration skills
It would help (but isn’t essential) to have:
- Experience using a CRM tool or customer database
We need you to be:
- Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
- Deeply connected to Compassion’s ministry to children.
- Aligned to Compassion UK’s cultural attributes.
- A ‘people person’.
- A great listener and communicator.
- Adaptable, flexible, and resilient.
- Open to peer feedback.
- Able to work independently and as part of a team.
Location & Benefits:
Office-based at Compassion House, Fleet, Hampshire with great flexibility for home working - it is expected that on average the role holder will be required to work / attend meetings in the office four times a month
Benefits include enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Income Protection & Group Life cover on appointment and Private Medical & Dental cover on successful completion of probation.
Hours: Permanent - 35 core hours per week, you will be contracted to work between Monday to Saturday within the hours 08:00 – 18:00, this allows for variations in workload. However, the general working week will be Monday - Friday.
The closing date for completed applications:
10.00am on 6 September 2022 and 1st Stage interviews w/c 12 September.
Please submit your application and anonymous (or blind) CV as soon as possible as we reserve the right to change the closing date of our vacancies. Late applications may be considered.
Please note that we can only consider applicants who presently have the right to work in the UK.
Compassion UK is committed to ensure everyone who comes into contact with us or our work is protected from all forms of harm, abuse, neglect, and exploitation. As such, Compassion UK expects all staff to share this commitment and uphold the highest standards of safeguarding.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which will include Disclosure and Baring Service checks. Compassion UK also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we'll request from the job applicant's previous employers information about any findings of sexual misconduct - such as sexual exploitation, sexual abuse and/or sexual harassment - during employment. We'll also request information of incidents under investigation when the applicant left employment. When someone submits a job application with us, they'll be confirming that they understand these recruitment procedures.
There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work. This individual will be responsible inside the organisation for representing, promoting, maintaining, and ensuring the conveyance of the Christian ethos and value of the organisation and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
Monday to Saturday within the hours 08:00 – 18:00, this allows for variations
in workload. However, the general working week will be Monday - Friday.