Supporter Care Team Manager

The Engagement Operations department aims to care, connect and inspire individuals and churches through engaging events, supporter appreciation, inspiring phone calls, and insightful data work. We support and drive projects from the wider Fundraising and Communications division because we are passionate that individuals give or keep on giving and that churches are compelled to partner with CAP. The Engagement Operations department is made up of the Supporter Events team, Supporter Care team and Supporter Connection team

The role

The Supporter Care Manager oversees and manages the workload of the Supporter Care team - the care of our supporters is the heart of what we do. This includes, ensuring their details are up to date, thanking them for their gifts promptly and answering their enquiries in good time.

You'll be a proven leader who can inspire, influence and deliver results. Responsibilities will include leading the Supporter Care team by developing a driven and passionate team culture, as well as investing in and developing team members to help them reach their full potential. You'll be able to prioritise requests from the wider Fundraising and Communication division to make sure all requests are fulfilled on time.

Who we're looking for

Your passion for giving individuals and churches the chance to engage with CAP in a way that increases their heart for the work we do is key. We want our supporters to know that we care about them. We show this care by accurately recording their data, treating their gifts well and thanking them appropriately. We love to connect with our supporters to express our care.

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

CAP offer a generous Rewards & Well-being package, including:

• 6.5% employer pension contribution
• 34 days annual holiday (including flexible bank holidays)
• 1 additional days holiday for each full year of service (up to a max of 5 additional days)
• 2 paid Mental Health days and up to 5 days Family Emergency leave per year
• Paid 'Revive' days to take time out with your team during the year
• Enhanced paid sickness, maternity, paternity and adoption leave
• Access to Employer Assistance Programme 
• Gym membership discount
• Hybrid working
• Flexitime from day one (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance)
• Plus many more! (see the rewards brochure on our website under 'related documents' for further information and pro-rata details for part time employees)

Location

Bradford Head Office based with some home working available.

Disclaimer

Under the 2010 Equality Act, schedule 9, we have a genuine occupational requirement for all employees and volunteers to be practising Christians.

For further information, please contact the People & Culture team on 01274 760720 (option 6) or email recruitment@capuk.org.

Information on genuine occupational requirements

You are advised to submit your completed application form via email as soon as possible to have the best chance of being considered. We reserve the right to close the post before the stated closing date where we have a high response rate.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Please note that we are unable to consider applicants who do not presently have permission to work in the UK.