CMA Operations Support Manager (OSM) North West & North Wales region

CMA is seeking to appoint the following role:

CMA Operations Support Manager (OSM) North West & North Wales

CMA is looking to appoint an Operations Support Manager (OSM) to join our UK national Operations Team and provide regional support to CMA affiliate Debt Advice and Connect centres across the North West & North Wales region, with the majority of centres based in and around the areas of Manchester, Liverpool and North Wales. Ideally you would be based centrally but all candidates based within the region will be considered.

The OSM will cover approximately 20 established centres, and also work to help new centres set-up across the region.

This is a 16 hour per week role, flexible time, but typically worked across 2 days per week.

Salary pro-rata £27K FTE plus expenses, contributory pension scheme, & Perkbox employee benefits.

Pro-rata 25 days holiday per year and pro-rata bank holidays.

We're looking for someone preferably with face-to-face debt advice experience (though we will also consider other relevant experience), willing to undertake travel across the region, visit centres (so flexible hours working will be required), providing support and encouragement and undertaking annual audits of CMA affiliation standards. You will also keep in regular contact with your centres via phone and email, and employ Zoom conferencing when appropriate. You will have a good understanding of the personal debt crisis facing the UK, including the causes and effects of debt, along with genuine non-judgmental compassion for people whose lives have been blighted by debt and money problems. You will be managing a mixture of CMA Debt Advice Centres and CMA Connect Centres.

Candidates are required to be of Christian faith - GOR exemption applies. The role will report to the CMA Operations Team Manager, Mark Johansson.

Informal enquiries can be made to: mark@communitymoneyadvice.com